CANCELLATION POLICY

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At Ophelia Therapy, we understand that unforeseen circumstances may arise that necessitate a change in your scheduled appointment. We respect your time and the commitment you make to your well-being by engaging in counseling services. To ensure the smooth operation of our practice and provide the best possible service to all clients, we have established the following cancellation policy:

• Cancellation Notice: Clients are kindly requested to provide a minimum of 24 hours' notice if they need to cancel or reschedule an appointment. This allows us to offer the vacant time slot to other clients who may be in need of services.

• Cancellation Fees:
•  No Charge: There will be no charge for cancellations made with more than 24 hours' notice.
• Full Amount Charged: Cancellations made within 24 hours of the scheduled appointment time will result in a charge equivalent to the full session fee.

• Communication of Cancellations: Clients are encouraged to communicate cancellations as soon as possible. The cancellation notice can be provided via phone or email at Shanae@opheliatherapy.com.au / 0494 073 682

• Special Considerations: In certain exceptional circumstances, such as emergencies that can be accounted for, we understand that providing 24 hours' notice may not be feasible. In such cases, we encourage clients to communicate the situation as soon as possible, and we will evaluate cancellations on a case-by-case basis.

• Late Arrivals: If you arrive late for a scheduled session, the session will still end at the originally scheduled time, and the full fee will be charged.

This cancellation policy ensures fairness to all clients and helps us maintain a schedule that accommodates everyone's needs. We appreciate your understanding and cooperation with this policy, as it allows us to provide consistent and quality counseling services. If you have any questions or concerns about this policy, please feel free to discuss them with us.